Privacy Policy
Last updated: 2026-10-10
This policy describes how Mail CRM (“we”) handles personal data in the Mail CRM service.
What we collect
- Account: your email address and a hash of your password (we never store the password itself).
- If you sign in with Google: your Google account id and email address. We request only the “openid email” scopes and do not store Google tokens for sign-in.
- Connected mailboxes and senders: credentials or access tokens, stored encrypted.
- Mail you sync and the contacts derived from it, plus your sequences, auto-responder settings and business profile.
- AI usage counts, used to apply daily limits.
How we use it
To provide the service: sign you in, sync and display your mail, run the sequences and auto-responders you configure, and send you account emails (confirmation codes, password resets, notices).
AI features
When you use AI features, the following may be sent to the configured AI provider: recent messages in the relevant email thread (sender address, date, subject and the start of the message text), the subject and text of the message being classified or answered, drafts you ask it to rewrite, and your business profile settings (such as tone and signature).
Security
Mailbox passwords, tokens, sender credentials and API keys are encrypted at rest. Account passwords are stored as hashes. Email confirmation codes are stored only as keyed hashes and expire after 15 minutes. Sign-in, sign-up and email sending are rate limited. No system is perfectly secure.
Your rights and deleting data
You can ask us to access, correct or delete your data. You can download your data and delete synced mail or your whole account yourself under Settings → Account & data; for anything else, contact us at the contact address provided by the operator of this service.
Retention
Your data is kept until you delete it or ask us to delete it. When you delete your account, your data is deleted immediately from our database; copies in backups age out according to our backup policy. Accounts that never confirm their email address are removed automatically after a few days.
Children
The service is not intended for children under 16.
Changes
We may update this policy; the date above shows the latest version.
Contact
Questions: the contact address provided by the operator of this service.